![]() ![]() Do you need an iPhone battery replacement or Samsung screen repair? We have you covered. Our technicians service all major brands of smartphones and tablets, including Apple, Google, LG, Motorola and popular Samsung phones like the Note10 and Galaxy S10. Best of all, we can usually handle basic services like a cracked screen repair in under an hour. Plus, we use only the highest-quality parts and back up our work with a 6-month national warranty on parts and labor. ![]() All repairs begin with a free diagnosis, so that you don’t end up paying for repairs you don’t need. Our technicians are expertly trained so that you can feel confident that your valuable devices are in the best possible hands. These changes were announced in May 2019.The We Fix It shop located in Batteries Plus at Madison West, WI is your tablet and cell phone repair headquarters. Given the competitive technology retail environment, the teams determined that the old business model wasn’t sustainable, and the university would be best served through a reconfiguration of our services. The teams were tasked with exploring how we can best serve the campus community while being as effective as possible with our resources. The closure was the result of an operations assessment by a cross-campus advisory team and work group composed of DoIT staff and campus partners. In 2019, the former DoIT Tech Store closed, shifting how we provide Help Desk and repair services. However, installing applications not licensed by UW–Madison (such as WhatsApp) or updating the operating system to the latest version is not supported by the Help Desk. While the Help Desk doesn’t provide hardware/repair support for personal machines and devices, we do support UW–Madison licensed IT applications and services on these devices.įor example: We will support installing multi-factor authentication (Duo) on a personally-owned phone. To request a virtual consultation with a Walk-In Help Desk agent, please call the Help Desk phone line at 608.264.4357 or email What about software support on a personal device? Dayton Street, open 7:45am-5pm, Monday-Friday, and currently no appointment is necessary. The Walk-In Help Desk is located at 1210 W. And if you’re not sure where to go for repairs, we can also get you started with a list of computer repair vendors. You can then take your device to a repair vendor of choice. While we are no longer able to perform hardware repairs on personally-owned devices, we are pleased to provide best effort troubleshooting and advice, free of charge. This service can be requested by filling out our Departmental Repair Service Request Form. Dayton Street) serves as a drop-off and pick-up location for those services-and we still offer free pick-up and drop-off of equipment from university buildings during business hours. At this time, DoIT cannot facilitate repairs for manufacturers other than Dell or Apple. DoIT can facilitate the repair process behind the scenes and either Graphite or Vanguard will reach out to you for repair updates and final payment. Repairs on university-owned machines will be completed by Graphite (Apple) or Vanguard Computers (Dell), our local partners for hardware repair services. Is it a university-owned Dell or Apple device? The next step depends on whether the computer or device is university-owned or customer-owned. The Division of Information Technology (DoIT) Help Desk Team can help you diagnose hardware issues and provide repair options. And it’s also perhaps a good time for a reminder about how the Help Desk can-and cannot-provide support for personal devices and computers.
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